Customer service done right

I’m always moaning here, so for a change I’ll post something nice. I needed a new kitchen bin, so I ordered one from Massive Homewares in Milton Keynes. The price was good, the site was nice, the bin turned up earlier than expected and the packaging included a hand-written “massive thanks!” over the “cheers, big ears” packing tape, which made me laugh. And then I discovered the free lollipop inside. Result!