Categories
Hell in a handcart Technology

The enemies list, Feb 2007

In no particular order:

  • eBay, whose debt collectors – Intrum Justitia – sent me a nice letter about the listing fees that are nothing to do with me promising they’ll either “instruct solicitors to take legal action” or “instruct our local collection agent to make a personal visit”. Cocks!
  • Domain Registry of America, whose official-looking domain registration letters are a crude scam designed to make you switch your domain to them. Cockity cocks!
  • Acer, who charge you £50 for replacement software disks if you’re daft like me and reformat the hard disk before making backups – and who make you wait a week before telling you they can’t provide disks for your particular model. Naturally they don’t return the cheque – the buggers have cashed it. Cockity Cock Cock McCocks!

21 replies on “The enemies list, Feb 2007”

Oh dear. Acer have gone downhill, then. I am daft like you (hey, how was I supposed to know that the supplied restire disk wouldn’t restore the operating system?) and they were very nice and helpful about it. And free.

As for Ebay, it’s really time you counter-sued. At the very least, invoice the bastards.

I think you should sue ebay in the small claims court. Chances are they won’t even contest it.

>>Acer, who charge you £50 for replacement software disks if you’re daft like me and reformat the hard disk before making backups

I’m don’t think that under their OEM agreement and probably EU/consumer law that they are allowed to do that. Fair enough if you lose the disks but not supplying them in the first place is wrong. It is an accepted fact that sometimes you are required to reinstall windows and not supplying disks prevents you from doing that and it also prevents you from upgrading your own hard disk. It also prevents you adding windows components that are not installed by default which, under your licence, you are entitled to do. I’d ask for your £50 back and if they cannot supply disks – an OEM copy of Windows (which they certainly can supply). I would speak to the local council trading standards as that is really shoddy practice. Actually I would consider speaking to Microsoft to complain as the OEM licence passes all support to the OEM company and they are damaging Microsoft by failing to honour it.

I’m a simple soul, so I’ve just asked them to give my money back. Meanwhile it’s OEM vista for me.

Incidentally, I’ve just checked and eBay’s credited the fraudulent fees this morning. That only took four months.

>but not supplying them in the first place is wrong.

Do they have an application installed that generates the OEM disk for you? Thats what dell does/did do recently. This is fine if you rmember to generate the CD with the OS on before you wipe the machine, but…

Well, I say fine. Obviously I mean utter rubbish, but it probably qualifies as suppling you with the disks.

This is fine if you rmember to generate the CD with the OS on before you wipe the machine, but…

And only an idiot would forget that important part. Erm…

>only an idiot

Would forget to start a special application, buried in their men u somewhere, that is onyl documented in a fairly obscure part of the manual (usally the FAQ for ‘Where the hell are my system disks you cheapskate f**kers’) and be forced to supply your own blank CD becuase the company are too damn lazy to be arsed to actually do this properly?

Lets face it this makes rebuilding your own machine, with your own software more difficult than it needs to be for the sake of what – the price of a few CDs for a company that buys millons of them and making sure the correct bits are stuffed in a box for a company that does nothing *but* put the correct bits in a damn box.

At least I’m not the only one pissed off about these Domain Registry of America letters, which I’ve been tearing to bits with my lovely shredder for years now…

I was surprised to discover they’re still doing it actually – the scam obviously continues to fool enough people to make it worthwhile.

‘Where the hell are my system disks you cheapskate f**kers’

Oh, I agree – while it’s entirely my fault for not realising there weren’t discs, I naively assumed there would be (remember the last laptop I bought was a powerbook which of course has Apple CDs/DVDs; haven’t bought a PC laptop for *years*, and the last one did indeed have system discs). Providing a Windows disc and a utilities would add what to the manufacturing cost – two quid, maybe? Strikes me as a cut corner too far.

And £50 for replacement discs is taking the piss when a single OEM XP home is £50ish and Vista Premium £70 – both from Dabs, who obviously make a profit on that.

>and the last one did indeed have system discs).

My mum’s laptop that we bought from toshiba just before christams has set of system disks with it etc. Good job too, expecting my Mum or any other unskilled user to understand *why* they should run this special application that only works once to burn a CD is totally un-reasonable.

On a complete tangent – anyone else having a bomb-scare at the moment? Must just be here then.

In any case the licence is with the PC nowadays and not the media. It is no longer transferrable. Therefore if you have a PC and legal licence to use the software but are being denied media which has a value of about 20p. You are literally being charged £50 to cover the cost of duplication of a single CD.

>What? That’s a tad unreasonable.

Yes, exactly. Didn’t realise I hadn’t mentioned that bit before. And David is right – if the license is with the PC rather than media then by denying you (reasonable) access to the media they are not supplying you with what you actually bought I would have thought. After all it is still possible to get a virus and have to reformat your entire hard drive through no fault of your own isn’t it?

Again this makes doing what you want with the machine and software that you bought harder than need be, at a very small – if any – benefit to the company involved. Of course I’m sure there is a “but it limits’ piracy” argument – but most of the People on this message board have been around the blocks on those often enough to treat that with the contempt it deserves.

As with any other industry, software manufacturers need to learn how to discourage criminals without treating all their customers like criminals.

How well would a shop do if they employed someone to frisk every single customer on the way out?

I was going to make a really funny joke about that but I can’t think of one. Sorry.

Leave a Reply