FFS: 1&1 email’s borked again

Big delays on the email front again. This is getting beyond a joke.

27 thoughts on “FFS: 1&1 email’s borked again

  1. Squander Two says:

    I am rather pissed off with them myself. My email now connects but comes up empty. Since I keep thousands of emails on my IMAP server, this is a Bad Thing.

    I don’t think I’ll renew with them next time round.

  2. tm says:

    Not really related, but on my browser at work (IE 6 on 2K) somehting has happened to make the ‘sidebar’ with the archives etc start display at the bottom of the page instead of at the side.

  3. Stephen says:

    I fargin hates 1&1. Have had no problems with a mailserver from Fasthosts that I run for a client.

    I forward mail from my domains onto my Gmail account, and a couple of weeks ago I noticed the forwarding was taking a long time. Days even. So I complained to the hosting company. They wrote back and said “you might want to look at your outgoing mail queue.”

    1,256 spam emails, each bcc’d to about a hundred people, sitting there waiting for my poor server to plough through them. Turned out to be an injection attack on a PHP contact form on a client’s website.

    If I ever catch those bastards…

  4. Alex says:

    Seems like I’m not the only one having problems with their email. Recently, I’ve been getting a load of 500 internal server errors when I try and log in. Trying a few times usually works. I havent encountered any showstopper yet.

    BTW Gary, nice redesign but the header breaks under my Opera 9.02/WinXP.

  5. Gary says:

    It’s still goosed. That’s what, four days now? What’s particularly frustrating about this is 1&1 targets business customers. If Hotmail’s down, it’s an inconvenience. If a business’s mail is down, it’s expensive. In my case it means missed deadlines, which has a knock-on effect, and it’s potentially cost me a lucrative contract too. Hurrah.

  6. Ben says:

    1&1 are horrible, I’ve had the misfortune to deal with them recently when they deleted a formmail script from the server (an email was sent five days later to tell me). Problem? It was the script THEY recommend. I’ve also had debt-collection problems with two closed, cancelled, dead, finished accounts – but they just don’t let you go that easily.

    I’d hop, skip and jump away from 1&1 tbh. I can never see 1&1 as a business-hosting provider, they are just a shambles from my past experience.

  7. Gary says:

    With the exception of what seems to be annual email outages, I’ve nothing but praise for ’em actually – I dumped WebFusion because, to me at least, they seemed incapable of keeping servers online for more than a few hours, whereas with 1&1 I’ve never had any site availability problems. They’re a lot cheaper than webfusion are (were?) too.

  8. Stephen says:

    >If a business’s mail is down, it’s expensive. In my case it means missed deadlines, which has a knock-on effect, and it’s potentially cost me a lucrative contract too. Hurrah.

    You could look into having your domains on a different registry from 1&1. That would mean that if this problem recurred, you could simply set up mail forwarding at the registry, to a Gmail account say, and cut out the hosting company till it gets its act together.

    There’s also nothing to say you have to have your mail server and your web server with the same host. My client with the Fasthosts mail server has his website on my VPS with all my other sites: I simply edited the DNS records to point the MX at the Fasthosts IP.

  9. Alex says:

    I agree with you on that one, Gary. Apart from the email playing up, they have been a great host so far. I’ve never encountered any downtime on my website, they have great customer support, and even re-sent me the £400 worth of software when I didn’t recieve it the first time round. Not that I use that much of it anyway.

    Their control panel is also excellent, great UI. Some people hate them because their data centers are (apparently) in Germany.

    BTW the random image anti-spambot thing isnt so random.

  10. Carlton says:

    “500 errors” here too – its about a week since it started. I got a reply from them…

    “Our mailservers are having technical problems causing performance issues
    on our mailsystem. At the moment incoming mails are received on the
    server but they are not delivered immediately to your mailbox . All
    received mails are put on queue and will be delivered once the
    mailserver is restored to its full functionality. Unfortunately we
    currently do not have an estimated time frame for its resolution however
    rest assured that our administrators are working as quickly as possible
    on a resolution.

    We apologize for this inconvenience and thank you for bearing with us.”
    dated 17/01/07

    *shakes fist*

  11. Ben says:

    “You could look into having your domains on a different registry from 1&1. That would mean that if this problem recurred, you could simply set up mail forwarding at the registry, to a Gmail account say, and cut out the hosting company till it gets its act together.”

    That’s exact how I work – I try to keep all my domains away from the hosting company.

  12. Gary says:

    I need to do that – at the moment the only domain whose email is 1&1 is the kasino.co.uk one, which I’m planning to bin at some point anyway (too much spam).

  13. Gary says:

    Why is it so difficult for ISPs and hosting firms to have an easy to find, accurate and up to date status page? It’d save stacks of time for everybody.

  14. Armin says:

    Don’t worry, you’re not alone: Half of Germany was impacted by this, as they are one of the biggest hosters over there. They’re also having a PR disaster, as their customer communication in Germany was almost as bad as for you guys here in the UK.

    A lot of people are complaining why all their communication seemed to go through heise.de (probably the best IT news website in Germany) but almost nothing was on their own website. It’s all over the blogs as well.

    My sites are with 1und1.de, their German headquarters (I’m German, but live in the UK now). Looks like it’s all the same anyway and everything is hosted in the German data center ;-)

    Even more annoying is that I used to be with Schlund.de, until they were merged with 1&1. Schlund had excellent customer communication, often their error pages were updated before you noticed that there was a problem. The good old days…

  15. Gary says:

    Hi Armin.

    A lot of people are complaining why all their communication seemed to go through heise.de (probably the best IT news website in Germany) but almost nothing was on their own website.

    That’s just daft. As the cliche goes, the mark of a company isn’t how it performs when everything’s groovy, but how it performs when things have gone tits-up (or words to that effect, heh). And 1&1 seem to have blown it with this. Had they stuck a big thing on the webmail page or control panel saying “hey, it’s goosed, here’s why, here’s what we’re doing, we’re really sorry” and updated it regularly I for one would have been less annoyed.

  16. Ben says:

    But perhaps someone high above has decided that this would be “bad pr” for new customers, since current customers don’t matter as much as they have already paid, and may be stuck in a contract anyway?

    I love the company that’s got an accurate status page – but that’s *rare*.

  17. Squander Two says:

    I used to be with a hosting firm who had accurate up-to-date status pages, hosted on a different server so that they could still give updates when their servers went down. Unfortunately, they were monumentally shit in other ways.

Leave a Reply

Your email address will not be published. Required fields are marked *