Ticketbastard (or: how to make customers hate you even more)

Ticketmaster, known around the world as Ticketbastard, isn’t exactly the world’s most popular company – but unfortunately in many cases, it’s impossible to avoid them. So when I booked tickets to see Eels, I had to buy from TM and pay the ridiculous £4.50 handling charge for two tickets, plus £1.60 for postage.

Imagine my delight when the tickets turned up by standard post this morning, in an envelope stuffed with junk mail.