My Xbox 360 developed the dreaded Red Ring of Death the other week, and after trying the various troubleshooting tips it was pretty obvious that the ‘box was broken. So with a sinking feeling I called tech support to try and arrange a repair.
What I expected was this:
- Hours on the phone being passed from pillar to post
- Days and days before my console was picked up
- A couple of months without an Xbox while it sat in Germany gathering dust
- A returned Xbox with “there’s bugger-all wrong with it” written in biro on it
What I got was this:
- Talking to a real person within a few minutes
- An emailed shipping label that arrived during the phone call
- Pickup of the console within three hours
- An email update telling me it was fixed a week and a half later
- Delivery a few days after that, on the promised date
- A note explaining that my motherboard and DVD drive were buggered, so they’d been replaced
- A complimentary month’s membership of Xbox Live
Credit where credit’s due, that’s made me feel very positive about Microsoft.